Artwork: When possible, artwork should be submitted by E-Mail or by FTP. Artwork must be in electronic form for editing and adjustment purposes. For more information, see Graphics Guidelines. Camera-ready art or negatives can also be used at an additional charge.
Artwork Retention: Electronic files are retained on CD-rom for reorder purposes.
Authorization: A purchase order or signed letter of intent to buy is required with each order.
Approvals: Signed approval of a proof constitutes a customer's legal acceptance of copy.
Cancellation: All costs incurred to the point of cancellation will be invoiced.
Color Matching: Color matching on non-porous substrates like plastic is less precise than with paper printing. This is especially true for light colors, pastels and when printing on colored or recycled plastic. We are committed to consistently controlling color to a defined tolerence by combining state of the art technology for automating workflows with tightly controlled processes to ensure color quality. Our production process complies with ISO 12647-2 and we utilize calibration methods to ensure accurate color from proof to final product.
Colored Plastics: We stock many popular colors, including metallic gold and silver. Not all manufacturers' colors are exactly the same! Call for samples or request them from our samples request page.
Copyrights, Patents: You are responsible for any infringement liability when we manufacture to your specifications.
Credit Card Payment: Visa, Mastercard and American Express are accepted. Fees Apply.
Credit Terms: Application required with initial order; most first orders require appropriate deposits. Net 30 day terms are offered to rated accounts; finance charges of 1% may apply to overdue accounts.
Custom Designs: Product displays show a range of capability but are not complete; call for consultative support.
Deferral of Payment: Orders placed on hold, or delayed from shipment by withheld information or past due payment are subject to full invoicing and collection as of the original shipment due date.
Delivery: 3 weeks standard from proof approval; additional time is quoted for large orders and unusual design or customized requirements. Premium schedules are usually available to meet critical deadline situations.
Dies & Tooling: Call to verify stock tooling availability, or for custom tooling quote.
E-Mail: E-mail is not 100% reliable. We strongly recommend confirming receipt of critical e-mails via phone.
Overages & Underages: Orders with overages/underages of up to 10% will be shipped as complete unless otherwise specified at time of order.
Packaging: Standard bulk packaging unless otherwise specified and quoted.
Promotional Rights: We reserve the right to include any product we make in our promotional displays and literature, unless otherwise specified at time of order.
Proofs: A signed proof approval is required before starting production on most orders; one proof is provided free of charge for that purpose. Additional copies or revisions of proofs are quoted upon request.
Returns,Liabilities: Written authorization must be obtained within 30 days of receipt before returning materials. Manufacturer's liability is limited to purchase price of the product (or manufacturer's cost to rework/replace), and excludes other indirect, special, incidental or consequential considerations.
Samples: Available in reasonable quantities at no charge.
Shipping: The most efficient, economical method available to the factory, subject to your specification.
Taxes: Please furnish a copy of your tax exemption certificate at time of credit application or first order, to prevent sales tax from being included in your invoice.